Should We Design Processes Like Airplanes?

As the ongoing discussion about standards for BPM continues, an interesting thread with Mr. Khan of Ultimus fame emerged. In response to his Don’t Forget the BPM Ecosystem article, I explained that standards always play a critical role in the development of mature industries, and drew further analogy to the airline industry that Mr. Khan felt compeled to challenge in a subsequent article. Unfortunately, his appreciation for the standardization …

As the ongoing discussion about standards for BPM continues, an interesting thread with Mr. Khan of Ultimus fame emerged. In response to his Don’t Forget the BPM Ecosystem article, I explained that standards always play a critical role in the development of mature industries, and drew further analogy to the airline industry that Mr. Khan felt compeled to challenge in a subsequent article. Unfortunately, his appreciation for the standardization that took place in both the commercial and general aviation markets seems to be fairly limited, and certainly not matched by facts that can be easily observed by any pilot today, myself included.

The rest of the article is available at BPMLab.org.

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