| What is the business decision at the heart of your project?
| How often is it made? What triggers it? Who makes it today? How repeatable is it? |
| Is this decision separate from your business process?
| Is the decision shared between processes? Does it remain stable even if the process changes? |
| What policies and regulations matter? | What are the sources of policies and regulations? How often they are updated? What kinds of changes are typically required? |
| Who owns the business rules that drive the decision?
| Who determines if the rules are correct and complete? Where does the know-how live? |
| What other decisions use these rules? | What other places use these business rules? What follow-on projects could re-use them? How could you take build on the work you have done? |
| What business rules are hidden in your data? | What insights are currently buried in your historical data? How have you made this decision in the past? Has it worked well? |
| What additional insight would make a difference? | What information about the behavior of a customer or prospect in the future would be useful? What uncertainty is there in this decision? |
| How do you measure the results of this decision? | What information do you collect? How long does it take to see the impact of this decision? What makes this a good decision or a bad one? |
| How will you evaluate the decision making approach itself? | How will analyze the decision making process? How will you analyze the factors that contributed to a good decision or a bad decision? |
| How will you do impact analysis? | Which customers will be impacted by a change in this decision and how? How will profit, risk and customer service change when a change is made? |
