10 Essential Tools of ITSM [INFOGRAPHIC]

Like other enterprise business processes, IT Service Management requires all of the pieces to be in sync. Various process modules and toolsets must work together in order to keep things running smoothly and efficiently. Tools like the service catalog and dashboards are just as important as fundamental IT processes like Change and Incident Management when it comes to the overall scope of ITSM operations.  

Check out the infographic below to see the essential tools of ITSM.

(more…)