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Interactive Intelligence Reveals Ambitious Plans for Customer Service

May 22, 2013 by Richard Snow

customer service / shutterstock

At its recent user conference, Interactions 2013, Interactive Intelligence (Nasdqaq: ININ) showcased its extensive product portfolio and its ambitious plans to improve the products both technically and functionally. To keep up with developments, I divide contact center systems and applications into five groups.[read more]

Social Collaboration Is in Finance's Future

May 11, 2013 by Robert Kugel

social collaboration in finance / shutterstock

Finance departments don’t immediately come to mind in conversations about social collaboration technology. Yet business and social collaboration is an important set of capabilities that has been taking hold in business.[read more]


BI Is Dead! Long Live BI!

July 18, 2012 by Neil Raden

BI is being pulled in new directions because of mobile, social, cloud/SaaS and Big Data innovations, but what is really driving the change is that BI just isn't very good. It's bound by old technology and a read-only data warehouse dependent approach. Here are 12 areas where BI needs to, and will, change.[read more]

Globoforce Engages Employees with Social Recognition

June 28, 2012 by Mark Smith

Social collaboration is growing in acceptance – 58 percent of organizations now permit it, according to Ventana's benchmark research on social collaboration and human capital management (HCM).[read more]

The Future of BI in Two Words

April 24, 2012 by Ted Cuzzillo

Both Tableau and QlikView promise the same magic: Listen to one pitch and you might think that you’re listening to the other. Each sets itself up against traditional, big-iron BI. Each claims to empower business users by giving them all the data and control they need for free discovery. Each is easy to use. Go inside each tent, though, and you see how different they are.[read more]

The Three C's of Social Business

September 12, 2011 by Michael Fauscette

"In a document that we published last year called The Social Business Framework, we explored the two key levers that can be applied to socialize business, content and community. A year later and after quite a bit of research on social business, I now believe that there was a missing element beyond content and community that is critical for building a complete enterprise social strategy."[read more]

Salesforce Presents New Social Enterprise with Chatter, Mobility and Data

September 9, 2011 by Mark Smith’s social enterprise is a big step forward from the strategy it talked about at last year’s Dreamforce, and is now focused helping companies build social profiles of employees and customers that can managed and augmented with information about the individuals from other social networks.[read more]

Top Ten Predictions for 2011 from IDC

January 11, 2011 by Michael Fauscette

Social data, analyzed through new socialytic platforms is growing in it’s ability to influence executive decisions. New business models are starting to emerge that combine hyper-connectivity with cloud computing, enterprise mobility, and social software to create a people-centric / organic business network and new approaches to commerce are creating opportunities to dramatically change the customer shopping experience.[read more]


The three legged stool - business, analytics, IT

October 25, 2010 by James Taylor

I was inspired to write something this week on the need to get people to collaborate by a post Jim Harris wrote called The Business versus IT—Tear down this wall! and the response Gary Cokins made in That Wall Dividing IT and Users. Both Jim and Gary make the point that collaboration between business and IT organizations and people is...[read more]

How Analytics Can Improve Collaboration Behavior

October 18, 2010 by Brett Stupakevich

Enterprises deploy collaboration and social software to allow employees to more effectively address business problems and identify business opportunities.  This software helps users find content from which they can learn and locate other people with whom they can collaborate. Success will depend on how well the application enables...[read more]

Prezi Adds Real Time Collaboration

September 11, 2010 by Michael Fauscette

Earlier this week Prezi announced a new version of their presentation software that adds team collaboration features. I've used Prezi for most of my presentations for about 9 months and it has become my favorite presentation tool. I've also used Prezi's embedded here on my blog. To use Prezi effectively you have to understand a couple of...[read more]

The Road of Collaboration

August 19, 2010 by Jim Harris

I grew up and lived most of my life in the suburbs of Boston, Massachusetts.  But just prior to relocating to the Midwest for work seven years ago, I lived in Derry, New Hampshire, just down the road from the historic landmark where Robert Frost, the famous American poet who was also a four-time recipient of the Pulitzer Prize for...[read more]

Cognitive Surplus and Social Business: Win-Win Strategy

July 25, 2010 by Harish Kotadia, Ph.D.

Social Networking technology has made it incredibly easy and inexpensive for people to collaborate and work together irrespective of their physical location. Given the proliferation of high speed internet access from home and mobile devices, something unthinkable even a few years ago (remember those dial-up modems), we are increasingly...[read more]

Collaborative Project Management

It’s funny how old habits die hard. Consider the following: I can’t seem to wean some of my tech-savvy friends off email when they should just know better. My dad still checks his stock quotes on television. Many are using old versions of Microsoft Excel or Project to manage their enterprise-wide system deployments, upgrades, and other...[read more]

The Case Against Collaboration, Part III


In my last two posts, I described some of the reasons that all projects and endeavors do not lend themselves to effective collaboration. Whether they deal with people or with innovation, some projects or products are best conducted with the fewest number of people possible–at least initially. In this post, I’ll discuss some of the...[read more]