How Technology Has Shaped Organizational Change Management

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Many organizations resist change, whether due to a fear of the unknown or a reluctance to leave the comfort of the status quo. Change is often seen as complicated, time-consuming, and expensive. But organizational change management is a necessary evil. The right approach can allow organizations to improve their operations, become more agile, and compete in the market better. 

The first step in successful organizational change management is understanding how change happens. And although many factors contribute to organizational change, it’s safe to say that technology has been the biggest driver of change in recent years. From the rise of social media to the proliferation of mobile devices, technology has also helped adjust how organizations change. Here Are a few key areas where technology has promoted positive change;

Communication

Technology has improved workflow and facilitated and automated workflow by changing how people communicate in modern workplaces. Think of businesses before email, instant messaging, and video conferencing. The time it took to pass along information, receive feedback, and implement change was a slow, treacherous process. 

Communication across various levels in organizations has become instant and collaborative. It has also removed the need for face-to-face communication.

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Organization and Automation

Technology helps in keeping the business organized. With modern software, businesses can streamline processes that reduce errors, increase speed, quantity, and quality of work, and minimize costs. Today’s innovative software allows product managers to improve workflow and boost efficiency.

Product management software makes it easier for managers to track progress throughout each stage of achieving objectives and maintaining efficiency.

Better Collaboration

Organizational change management requires collaboration actress teams and departments. Technology has completely changed the way companies collaborate and fosters real-time connection anywhere, any time. This flexible connection encourages teamwork and less friction when implementing complex changes across large organizations.

Remote Work

Technology completely transformed the modern workplace. Instant and remote access is now possible because of mobile and cloud technology. As a result, there are now diverse, interconnected workplaces. They are joined by seamless connection, mobility, and virtual collaboration.

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With the touch of a button, employees may now operate from any location thanks to cloud technologies. Collaborating with teams wherever they may be feasible, courtesy of virtual meetings.

Beyond the Tech

Technology can be an essential component in organizational change management. As illustrated, technology allows businesses to communicate change, track implementation, and receive feedback faster than ever. While technology has greased the wheels of organizational change management, it is not enough

Identifying and redesigning processes, hiring the best consultants, and establishing a new system are just a few steps in guiding a business through organizational change. It’s also vital to ensure end-user adoption of the new technology through fully fleshed communication, stakeholder involvement, continuous improvement, and implementation of the new system.

To help you develop a change management plan, here are some essential things to consider:

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Planning

Planning is a crucial step towards any change. No matter how small, crafting an actionable plan is the only way to achieve goals—initiating change without first deciding why and how is a sure way to wear out your employees and stakeholders. Taking the time to envision an end with a clear direction will make the change easier to embrace and implement.

Communication

Beyond the tech, there is much more to communication than the tools. There is no perfect way to communicate, but there are some things to remember. When communicating a change, it is crucial that the people on the other end are receptive and can understand the what and the why. Proper communication means keeping it simple and timely. There is such a thing as too much information. No need to overload employees and frustrate your team. 

Open communication channels also allow for two-way communication and questions that may arise. Communication is the key to frictionless change.

Inclusion

As a business, while crafting, it is vital to carry employees along. It prevents business owners and stakeholders from making decisions in a vacuum. Employees are the people who will work around the changes made, so their input is crucial to success. Open communication channels create avenues for valuable insight and motivate your employees. 

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Evaluation:

Change never happens in a straight line. It requires frequent feedback, evaluation, and revision. Before, there should be clear KPIs to measure success and adaptation and establish a simple, pain-free method for collecting and implementing feedback. You’ll likely need to work on and improve the program/system repeatedly until it starts functioning properly.

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Continuous engagement and collaboration

Implementing change is like creating a new product. The first version is never perfect. Research, testing, and iteration are necessary in times of change. The organization and not just a select group of personnel produce organizational change. For many business owners, change does not go beyond the key stakeholders. Still, the shift towards integrating change across the board and including everyone involved in the organization is necessary for better adoption and growth.

Rehan is an entrepreneur, business graduate, content strategist and editor overseeing contributed content at BigdataShowcase. He is passionate about writing stuff for startups. His areas of interest include digital business strategy and strategic decision making.