A growing trend has become that businesses are going mobile to take advantage of the growing number of mobile users. This is why most websites have their own mobile-friendly versions; however, going mobile doesn’t only mean having a mobile-friendly website. It entails the use of several smart apps that can easily connect businesses and customers efficiently and conveniently.
As a result, entrepreneurs and digital marketers are busy developing their own apps either to sell them online or use them for their own businesses. Today, it is easy to do this even without any knowledge about coding. Just look for a platform like Zapable mobile apps maker, and you can start creating smart apps relevant for the type of business or campaign you are running.
Mobile technology proves to be beneficial not only for personal purposes but also for business. Even customers and company employees enjoy several mobile features offered and used by many businesses. You may be wondering how mobile apps can help businesses increase their profit, and today we will show you how.
CRM Mobile Apps
Customer relationship management (CRM) platforms used to be compatible only for desktops and for certain hardware devices. Recently, some companies have invested huge amounts of money to set up their own servers and data-management systems to run and maintain the flow of data using CRM.
With the rise of smartphones and mobile apps, companies can manage data through mobile apps. This method enables companies to reduce the cost of using CRM.
Mobile Customer Support
Companies don’t have to rely on installing third party programs or outsourcing service providers to have a customer service platform right on their website.
Since most customers have already gone mobile, companies can use mobile apps to accommodate them in many ways such as through messaging apps. In this way, they can keep their loyal customers and expand their customer base with fewer costs.
With the use of mobile apps, you don’t have to ask your employees or business partners to find a place where they can sit in front of their desktop and work together for a specific project. This can now be done anywhere they go, and anytime through the use of their smart phones using smart apps. This increases productivity and efficiency.
Customers are not limited to using their credit or debit cards to pay for their purchases online and offline. There are now some mobile payment vendors that offer smart apps, so that customers can make payments by simply tapping their smartphones. Taking advantage of this feature can increase your sales.
Some businesses that provide services can help their customer’s schedule or book for appointments. There are calendars they can choose according to their availability.
In this way, you can give your customers freedom to choose their schedules, and as an entrepreneur, you may no longer need to invest in hiring agents to perform such function. It’s the mobile scheduler which will do the rest, and all you need to do is attend to the schedules that your customers have confirmed.
Going mobile is not just a trend that pops up seasonally. It’s a transition to another stage of technological development that can change the way businesses are run. There is no denying that the number of mobile users has already surpassed the number of desktop users. Aside from that, people are going social through mobile apps. Therefore, it’s high time for all businesses that are still stuck in conventional ways to become mobile in order to increase their profits.