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At its recent user conference, Interactions 2013, Interactive Intelligence (Nasdqaq: ININ) showcased its extensive product portfolio and its ambitious plans to improve the products both technically and functionally. To keep up with developments, I divide contact center systems and applications into five groups.[read more]
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At this year’s Inforum user group conference, Infor representatives showed the progress the organization has made since last year in transforming itself from a ragbag of mostly small, often obsolete software companies to a competitive vendor of a modern enterprise management software suite.[read more]
Attensity's newest version of Respond uses natural language-based analysis to derive insights from any form of text-based data and among other results can produce analyses of customer sentiment, hot issues, trends and key metrics. The product supports a form of closed-loop performance management.[read more]
2013 is about standing lakes of information that will turn into numerous tributaries. These various tributaries of profile, behavioral and attitudinal data will flow into the digital river of institutional knowledge. Analytics, built out by people, process, information and technology, will be the only banks high enough to control this vast river and funnel it through the duct of organizational culture and into an ocean of market advantage.[read more]
Despite Big Data rating highly on Gartner’s latest Hype Cycle – it’s not all puffery. Big Data will continue to receive significant marketplace attention in 2012, as vendors and analysts scramble to meet and dissect emerging market demand. But, why has Big Data become a hot topic?[read more]
Some software applications such as Salesforce, Marketo, and Workday, have made quite a name for themselves in this space. Can Business Intelligence follow the same path to success? Does it make sense to house your BI in the cloud?[read more]
For analysts, 1010data provides capabilities to perform granular statistical and predictive analytic routines that can be extended through its own language and interface. Within minutes users can segment data for further analytics. The vendor calls this the Trillion-Row Spreadsheet.[read more]
Project managers across all industries can greatly benefit from a business intelligence tool to make their jobs easier and to make smarter, data-driven business decisions. Find out what results Bob the construction manager encountered when using a BI tool.[read more]
Today, a new breed of Business Intelligence (BI) vendors are challenging the status quo by offering totally unheralded means, methods and techniques for exploring our modern world – our information and our data. The newly released third annual Dresner Advisory Services (DAS) Wisdom of Crowds Business Intelligence Market Study documents that profound shift towards emergent consumer-oriented BI.[read more]
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