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business analytics

Interactive Intelligence Reveals Ambitious Plans for Customer Service

May 22, 2013 by Richard Snow

customer service / shutterstock

At its recent user conference, Interactions 2013, Interactive Intelligence (Nasdqaq: ININ) showcased its extensive product portfolio and its ambitious plans to improve the products both technically and functionally. To keep up with developments, I divide contact center systems and applications into five groups.[read more]

Infor Demonstrates Steady Stream of Advances to Customers

April 29, 2013 by Robert Kugel

enterprise management software / shutterstock

At this year’s Inforum user group conference, Infor representatives showed the progress the organization has made since last year in transforming itself from a ragbag of mostly small, often obsolete software companies to a competitive vendor of a modern enterprise management software suite.[read more]

Attensity Uses Social Media Technology for Smarter Customer Engagement

April 24, 2013 by Richard Snow

Attensity's newest version of Respond uses natural language-based analysis to derive insights from any form of text-based data and among other results can produce analyses of customer sentiment, hot issues, trends and key metrics. The product supports a form of closed-loop performance management.[read more]

The Big Deal is in the 2013 Business Analytics Research Agenda

January 17, 2013 by Tony Cosentino

2013 is about standing lakes of information that will turn into numerous tributaries. These various tributaries of profile, behavioral and attitudinal data will flow into the digital river of institutional knowledge. Analytics, built out by people, process, information and technology, will be the only banks high enough to control this vast river and funnel it through the duct of organizational culture and into an ocean of market advantage.[read more]

Industry Exposé: Technology Vendors Skew Analysts and Influencers

October 8, 2012 by Mark Smith

Now it is time to shed light on the financial bias of written research and blogs by industry analysts and the firms they represent and publish under in coverage and rating of technology vendors.[read more]

Business Analytics: Best Practices for Success

October 3, 2012 by Urs E. Gattiker

Business analytics could be described as the methodical exploration of an organization’s data with emphasis on statistical analysis. This post is the first in a series.[read more]

Analytics: Not About Saving Time

July 20, 2012 by Neil Raden

There are many problems begging to be addressed with extremely fast response times, but my suspicion is that these are new solutions that couldn’t be done before. Hence, the time-saving pitch for existing analytics seems a little shallow.[read more]

The Big Question In Big Data Is...What's The Question?

July 19, 2012 by R "Ray" Wang

The hype around big data has crescendoed to the levels of SOA in the early 2000's, cloud in the late 2000's, and social in the past few years. Unfortunately the hype is creating three main pitfalls:[read more]

Is Your Big Data Hot or Not?

July 13, 2012 by Farnaz Erfan

Data is the most strategic asset for any business. However, massive volumes and variety of data has made catching it at the right time and right place, much harder. See how two innovative companies are determining whether their big data is hot or not.[read more]

Hadoop pushes, pulls Big Data analytics into mainstream (Part Two)

June 26, 2012 by Lachlan James

Despite Big Data rating highly on Gartner’s latest Hype Cycle – it’s not all puffery. Big Data will continue to receive significant marketplace attention in 2012, as vendors and analysts scramble to meet and dissect emerging market demand. But, why has Big Data become a hot topic?[read more]

4 Questions to Ask Before You Define Your Cloud BI Strategy

June 21, 2012 by Farnaz Erfan

Some software applications such as Salesforce, Marketo, and Workday, have made quite a name for themselves in this space. Can Business Intelligence follow the same path to success? Does it make sense to house your BI in the cloud?[read more]

Adding Business to Analytics

June 19, 2012 by Sandip Saha

Neck deep in complexity of using multiple tools, business users in most cases get caught in the small details while missing the crucial insights thus, leading to frustration and reluctance towards analytics software adoption.[read more]

New Generation of Big-Data Analytics with 1010data

June 11, 2012 by Mark Smith

For analysts, 1010data provides capabilities to perform granular statistical and predictive analytic routines that can be extended through its own language and interface. Within minutes users can segment data for further analytics. The vendor calls this the Trillion-Row Spreadsheet.[read more]

The Diary of a Construction Manager in Love with His Business Intelligence Solution

June 8, 2012 by Farnaz Erfan

Project managers across all industries can greatly benefit from a business intelligence tool to make their jobs easier and to make smarter, data-driven business decisions. Find out what results Bob the construction manager encountered when using a BI tool.[read more]

A “Business Intelligence Renaissance”: 2012 Wisdom of Crowds BI Market Study

May 31, 2012 by Lachlan James

Today, a new breed of Business Intelligence (BI) vendors are challenging the status quo by offering totally unheralded means, methods and techniques for exploring our modern world – our information and our data. The newly released third annual Dresner Advisory Services (DAS) Wisdom of Crowds Business Intelligence Market Study documents that profound shift towards emergent consumer-oriented BI.[read more]