In this, the final part of the series examining the role of IT in Business Discovery, I highlight how IT professionals extract great value themselves in using QlikView for their own Business Discovery purposes.
Part 4: Business Discovery for IT: Making sense of all those log files
In addition to being the central element in supporting QlikView deployments, IT groups have adopted QlikView themselves to address their own business discovery requirements. QlikView is used by IT professionals in hundreds of organizations to help them analyze and make sense of system log files, helpdesk ticketing and asset management requirements (i.e. SLA monitoring, location and status of laptops, desktops, mobile devices, server infrastructure).
Below is a screenshot of a QlikView application that allows IT managers to monitor their helpdesk operations. Managers can see a high-level dashboard and can drill down into specific operators, departments and customers and can look at the volume of calls per shift, average wait time etc.
Business Discovery for IT: Helpdesk monitoring
Another good example of IT professionals using QlikView is for the management of assets under IT control (e.g. laptops, smartphones). In many organizations these assets are in a constant state of flux – some fall out of warranty, some need repairing, some need replacing completely. The application below (and located on our demo site here) is a very good example of an solution that allows IT hardware managers to monitor their assets.
Business Discovery for IT: IT Asset Management
This concludes the series on the role of IT in Business Discovery. In this series I’ve outlined how Business Discovery liberates IT and allows them to focus on areas that are core to their skill-set: data preparation, data and application governance and infrastructure provisioning and monitoring. Because Business Discovery enables a true self-service approach to BI, IT professionals can remove the backlog of requests for new reports and new queries from the business.
With QlikView, The business drives BI at the micro level while at the macro level the IT BI group facilitates enterprise initiatives like governance, data standardization, security and scalability.
