Tag: twitter

Tweets are to Customer Knowledge as….?

…spontaneous complaints and compliments are to customer loyalty management. Like these forms…

DavidBakken DavidBakken 5 Min Read

Analytics at Twitter

Last week I spent some time speaking with Kevin Weil, head of…

TonyBain TonyBain 10 Min Read

Twitter and Text Analysis to Help You Surf Through Traffic

The first official SAP iPhone application is already available on iTunes. Unfortunately,…

Timo Elliott Timo Elliott 4 Min Read

Social software adoption, how are we doing?

I was going through some IDC survey data that I got back…

mfauscette mfauscette 4 Min Read

When Tweeting trumps Friending

SocialText CEO Eugene Lee argues that Twitter might be a better model…

StephenBaker1 StephenBaker1 3 Min Read

Are Duplicate Tweets Spam?

The Twitterverse is all a-twitter with a new controversy: Twitter has rolled…

Daniel Tunkelang Daniel Tunkelang 5 Min Read

What carries you up will also bring you down

In Rules of Thumb, Alan Weber quotes legendary venture capitalist John Doerr discussing…

ChrisDixon ChrisDixon 5 Min Read

Is Twitter Planning To Monetize The Firehose?

A few months ago, I wrote in “The Twouble with Twitter Search“:…

Daniel Tunkelang Daniel Tunkelang 4 Min Read

Integrating Live Twitter Streams into PowerPoint Using Xcelsius

As a frequent presenter, I’ve been wanting to add some more interaction…

Timo Elliott Timo Elliott 6 Min Read

Could Twitter change customer service?

Alright, if you have caught me ranting lately about how Twitter isn't…

mfauscette mfauscette 7 Min Read