Tag: customer service

Can Better Customer Experience Be Found in Cloud?

11 Best Practices for Online Chat Sales and Customer ServiceOnline chat is…

Editor SDC Editor SDC 5 Min Read

The Social Web as a Customer Support Channel

I just had an experience that to me, typifies what I expect…

mfauscette mfauscette 4 Min Read

You Can Only Engage Through Good Service (& Information)

I know that everyone has had a poor customer service experience at…

SundeepKapur1 SundeepKapur1 3 Min Read

What Did Maslow Know About Customer Centricity? It Ain’t Happening!

Abraham Maslow is spinning on his grave these days. So many mis-interpretations of his…

EstebanKolsky EstebanKolsky 4 Min Read

Charlie Rose, Customer Service, and the Master Twitter Record

My post last week detailed the customer service-oriented frustrations that many of…

MIKE20 MIKE20 5 Min Read

Does Everyone Deserve Great Customer Service?

This post was inspired by a discussion over on the CRM Outsiders blog that…

themaria themaria 12 Min Read

An Open Letter to Jeff Bezos

This post might not be a wise move but I never claimed…

PhilSimon PhilSimon 6 Min Read