Day: July 26, 2010

Performance Measurement Gap

Are you measuring the right things in your business?  I'm sure you…

RonDimon RonDimon 2 Min Read

John Q. Public, Customer Service, and Information Management

I recently had some customer service issues with a few telecommunication companies.…

MIKE20 MIKE20 5 Min Read

You Have to Segment Your List

Digital marketing is an effective way to control costs costs and measure…

SundeepKapur1 SundeepKapur1 3 Min Read

IT Project Success: There’s Magic In the Middle

I don’t know where I first heard that phrase, or what it…

Jim MacLennan Jim MacLennan 7 Min Read

Virtual Workforce, A Growing Part of the New Normal?

I was talking to the team from DoNanza the other day about…

mfauscette mfauscette 5 Min Read