Day: September 15, 2009

The Fragility of Knowledge

In his excellent book The Black Swan: The Impact of the Highly…

JimHarris JimHarris 5 Min Read

Present for the past

A question from Sabir Hasan in Saudi Arabia: I have always been…

Editor SDC Editor SDC 5 Min Read

A Performance Management Road Trip – Are We There Yet?

Everyone is familiar with the relentless question from children in a car’s…

GaryCokins GaryCokins 7 Min Read

Sum / Amount

Teresa from Hong Kong asks: I would like to know the difference…

Editor SDC Editor SDC 3 Min Read

Putting predictive analytics to work at Infinity Insurance

Copyright © 2009 James Taylor. Visit the original article at Putting predictive…

JamesTaylor JamesTaylor 9 Min Read

Meeting Customers Where They Are: When Social Media Misses the Mark

Don’t look now, but I’m about to marginalize social media for CRM.…

JillDyche JillDyche 6 Min Read

False Relationships

A close relative of the phishing scam (see yesterday’s post) is a…

SundeepKapur1 SundeepKapur1 4 Min Read

Better customer service, better results with predictive analytics

I recently hosted a webcast for Smart Data Collective titled “Putting Customer…

JamesTaylor JamesTaylor 6 Min Read

Predictive is the new black

I was having a chat last Friday with my friend and fellow…

mfauscette mfauscette 5 Min Read

Net-centric Data Governance: Not for Sissies!

Recently I had occasion to once again pass along advice to “Consider…

GwenThomas GwenThomas 6 Min Read