A Performance Management Road Trip – Are We There Yet?
Everyone is familiar with the relentless question from children in a car’s…
Putting predictive analytics to work at Infinity Insurance
Copyright © 2009 James Taylor. Visit the original article at Putting predictive…
Meeting Customers Where They Are: When Social Media Misses the Mark
Don’t look now, but I’m about to marginalize social media for CRM.…
Better customer service, better results with predictive analytics
I recently hosted a webcast for Smart Data Collective titled “Putting Customer…
Net-centric Data Governance: Not for Sissies!
Recently I had occasion to once again pass along advice to “Consider…